Privacy Policy

1) Information We Collect

We may collect information in the following ways:

• Information you provide: name, phone number, email address, booking details, message content, and any other information submitted via forms, WhatsApp, phone calls, or email.
• Booking information: tour selection, number of guests, pickup location, preferred date/time, and special requests.
• Technical data: IP address, browser type, device information, pages viewed, and approximate location (derived from IP).

2) How We Use Information

We use collected information to:

• Process inquiries and bookings, confirm availability, and provide customer support.
• Arrange pickup/drop-off and communicate operational updates (e.g., timing, location details).
• Improve our website, services, safety procedures, and customer experience.
• Send important service messages (e.g., booking confirmations, itinerary updates).
• Send marketing messages only where permitted, and you can opt out anytime.

3) Cookies & Tracking

We may use cookies and similar technologies to keep the website running smoothly, remember preferences, measure performance, and understand how visitors interact with our pages.

• Essential cookies: required for core website functionality.
• Analytics cookies: help us understand traffic and improve content.
• Marketing cookies: may be used to measure and improve ad performance.

4) Sharing & Disclosures

We may share information only when necessary, such as:

• Service providers: hosting, analytics, communication tools, and customer support systems.
• Operational partners: drivers/guides only with the details required to provide the booked service (e.g., pickup location, guest count).
• Legal reasons: to comply with law, regulations, or valid legal requests; to protect our rights, customers, and safety.

We do not sell your personal information.

5) Payments

If payments are processed online, payment information is handled by secure third-party payment processors. We do not store full card details on our servers.

6) Data Retention

We retain personal information only as long as necessary for booking operations, customer support, legal compliance, and legitimate business purposes. When no longer needed, we delete or anonymize it where feasible.

7) Security

We take reasonable administrative, technical, and physical measures to protect your data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Rights & Choices

Depending on your location and applicable laws, you may have rights to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal/operational requirements).
• Opt out of marketing communications at any time.

9) Children’s Privacy

Our website and services are not directed to children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.

10) International Transfers

Your information may be processed in countries other than where you live due to service providers and infrastructure. We take steps to ensure appropriate safeguards are in place where required.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the website means you accept the updated Policy.

12) Contact Us