Refund & Cancellation Policy

Payment Confirmation

We accept Visa and Mastercard, charged in UAE Dirhams (AED). There's no extra card fee for booking — the price you see for your tour is the price you pay. Full payment is required to reserve your seats: a secure online advance payment confirms your booking.

The charge on your card statement will appear as Classic Desert Safari. You'll receive your booking confirmation by email within 48 hours of payment. If anything on your confirmation looks wrong, email us straight away at info@classicdesertsafari.com.

Refund Policy

• Once a tour has commenced, no refund is available for that tour or for any services already used.
• Refunds are issued only to the original payment method used at booking.
• A 5% payment-processing fee is deducted from all refunds. This covers the non-refundable fee our payment gateway charges on the original transaction, and applies to every cancellation or refund.
• Approved refunds are processed within 7–10 business days, and no later than 30 days from the transaction date.

If We Cancel a Tour

Occasionally we have to cancel for reasons outside anyone's control — most often weather. If Classic Desert Safari cancels your tour, you choose between:

• A refund to your original payment method, less the 5% payment-processing fee, or
• A free reschedule to another date, subject to availability.

Hot air balloon flights are weather-dependent by nature: the pilot makes the final call on the morning of the flight, and a weather cancellation always qualifies for the options above.

Non-Group Bookings Cancellation Policy

The following windows apply to standard bookings (up to 3 guests in one booking). Cancellation requests must be sent by email — see how to cancel below.

• 96 hours or more before your tour: no cancellation fee — full refund, less the 5% payment-processing fee.
• Between 24 and 96 hours before your tour: 50% cancellation fee.
• Less than 24 hours before your tour (or no-show): 100% cancellation fee — no refund.

Group Bookings (4+ Guests in a Single Booking)

• 7 days or more before the tour: 50% cancellation fee.
• 5 days or less before the tour: 100% cancellation fee — no refund.

Approved group refunds are completed within the same 30-day window.

Rescheduling Your Tour

Rescheduling is free, subject to availability. The earlier you ask, the more dates we can offer — email us with your booking name and preferred new date and we will confirm the switch.

How to Request a Cancellation or Change

Cancellations and changes are accepted by email only, to info@classicdesertsafari.com. Include:

• The name the booking was made under
• The tour name and tour date
• Whether you want to cancel or reschedule

Your cancellation is considered received at the time your email arrives in our inbox — that timestamp decides which fee window applies. Please wait for our written confirmation before treating the booking as cancelled.